Frequently Asked Questions
Find answers to our most common questions below.
About InkyCustoms
What is InkyCustoms?
InkyCustoms is a UK-based online store specialising in retail-grade Slipcovers, Replacement Insert Covers, and a Custom Printing Service for games, movies, and more. We started InkyCustoms specifically to give individual collectors access to the same retail-quality products we produce for our larger commercial clients — without any minimum order requirements. Whether you need one cover or ten, we’ve got you covered. Everything we produce is handcrafted with care and accuracy, designed to match or exceed the quality of original retail releases.
Where are you based?
We are based in the United Kingdom and ship internationally to most countries worldwide, including the EU, North America, Australia, and more. All orders are dispatched from the UK via Royal Mail. Some countries may be unavailable depending on current carrier restrictions — you can always check at checkout to confirm your country is supported.
Are you an official or licensed retailer?
No. Our products are fan-made reproductions and are not affiliated with, licensed by, or endorsed by any game publisher, film studio, or rights holder. We are completely transparent about this. What we do pride ourselves on is the accuracy and quality of our reproductions — every design is rebuilt from scratch to match the original retail product as closely as possible, not simply scanned and reprinted.
Is InkyCustoms your main business?
InkyCustoms is actually a side venture born out of our main commercial printing operation. Our day-to-day business involves producing slipcovers and printed products for larger clients in bulk. We opened InkyCustoms because we kept hearing from individual collectors who wanted retail-quality covers but were being turned away elsewhere due to minimum order quantities of 100, 500, or even 1000 units. InkyCustoms exists to fix that — you can order as little as a single cover and receive the exact same quality we produce for commercial clients. There is no minimum order, ever.
Our Products
What is a slipcover?
A slipcover is a hollow, open-ended cardboard sleeve that slides over the outside of your existing plastic game or movie case. You will have seen them on premium and special edition retail releases in shops. Ours are handmade from 300GSM silk-finish cardstock — similar in weight and feel to a PS5 console box or a high-end cereal box — with no glossy finish. The result is a clean, professional, retail-grade look that genuinely stands out on a shelf. The slipcover adds a premium layer to your case without replacing or modifying anything inside it.
What is a replacement insert cover?
A replacement insert cover — also known as an inlay, box art, or insert — is the printed paper that sits inside your game or movie case, visible through the clear plastic front. Over time, originals can get damaged, faded, lost in a second-hand purchase, or simply never arrive with an imported copy. We reproduce these to the same weight and quality as current retail releases (130–150GSM silk paper) so your case looks exactly as it should. We make replacement inserts for PS3, PS4, PS5, Nintendo Switch (original and Switch 2), Xbox, Blu-ray, 4K Ultra HD, and more.
What does '1:1 retail reproduction' mean?
It means we do not just scan an existing copy and print it. We rebuild every design entirely from scratch to match the original retail product as accurately as possible. That includes correct barcodes, accurate regional details (PAL for UK releases, not US NTSC scans), accurate specs such as player count, file size, and compatibility logos, PEGI ratings, and for PS5 titles we even rewrite the full legal copyright text accurately. Many sellers on eBay and elsewhere sell low-resolution US scans to UK customers, meaning the regional details do not match and the quality is noticeably worse. We consider that unacceptable, which is why we do it properly.
What formats and consoles do you support?
We currently produce slipcovers and insert covers for PS3, PS4, PS5, Nintendo Switch (original and Switch 2), Xbox, Blu-ray (11mm and 14mm), 4K Ultra HD, Steelbook (15mm), Xbox (13mm), and more. Our catalogue grows daily and we plan to expand into retro console formats in the future. You can browse everything currently available at www.inkycustoms.com/shop, and check all available templates and sizes at www.inkycustoms.com/templates. New titles and formats are added regularly so it is always worth checking back.
What materials do you use?
Slipcovers are printed on a custom 300GSM silk-finish cardstock — this is a thick, premium weight card with a smooth silk-like surface and no glossy finish, similar to the feel of a PS5 console box. Insert covers are printed on 130–150GSM silk paper, which closely matches the paper weight used in current retail PS5 and Blu-ray game inserts. We do not disclose the specific brands of paper and card we use, but we are happy to confirm weights if you need to know. Everything is printed on commercial-grade equipment at 1200 DPI.
Do you sell digital files or downloads?
No. We only sell physical printed products. We do not sell any of our designs digitally, and we do not offer file downloads of any kind. If you are looking for print-ready design files, our trusted partner MedsCoverEmporium on Etsy (https://www.etsy.com/uk/shop/MedsCoverEmporium) creates custom designs that you can then bring to our Printing Service.
Custom Designs & Printing Service
Do you take commissions or custom design requests?
We do not offer custom design or artwork services directly at InkyCustoms. Our team focuses on producing our own catalogue based on research and demand rather than taking individual design commissions. However, we have a trusted partner who does — MedsCoverEmporium on Etsy (https://www.etsy.com/uk/shop/MedsCoverEmporium). They accept commissions, create print-ready designs using our official templates, and can deliver the file directly to you. Once you have your design file, simply bring it to our Custom Printing Service and we will print and ship it. Just make sure to tell MCE you are printing with InkyCustoms so they use the correct template.
What is the Custom Printing Service?
Our Custom Printing Service allows customers who have their own ready-made design files to have them professionally printed by us using the same commercial-grade equipment and materials we use for our own catalogue. You design it (or have MedsCoverEmporium design it for you), we print it and ship it to you. There is no minimum order — you can print just one. You can find the Custom Slipcover Printing Service at www.inkycustoms.com/product/custom-slipcover-printing/. All templates required for the service are free to download at www.inkycustoms.com/templates.
What file format do you accept for printing?
We only accept print-ready PDF files. Files must be created using our official PSD templates (available free at www.inkycustoms.com/templates) and exported at high quality with the following specifications: PDF format, CMYK colour mode, GRACol colour profile embedded in the PDF, and a minimum resolution of 300 DPI (we print at 1200 DPI). We do not accept PNG, JPG, or any other image format. Each template download includes a step-by-step export guide inside the zip file showing you exactly how to export correctly from Adobe Photoshop.
How do I submit my file when ordering?
When placing a printing order on our website, you will see a field called ‘Design Files URL’ before checkout. Paste a shareable link to your file here — we recommend Google Drive, but MEGA, Dropbox, and iCloud also work. Make sure your link is set to public or ‘anyone with the link can view’ so we can access and download it. If you are ordering multiple designs, you can share a folder or create a zip file. The cart will not let you proceed without a valid link, so you cannot accidentally forget it.
What is the Artwork Check service?
Our £1 Artwork Check service is a personal review of your print file by a member of our team, completed within 24 hours. We check the file format, colour mode, resolution, colour profile, dimensions, bleed, and flag any issues before we print. We will email you the results with specific details of anything that needs correcting. For just £1 it is genuinely excellent value and could save you the cost of a reprint. We strongly recommend it for anyone ordering a custom print for the first time. It is available as a product on our website.
Can I use Canva or other software to create my design?
Our templates are PSD files designed specifically for Adobe Photoshop to ensure the correct GRACol colour profile, CMYK mode, and print dimensions are maintained. Other software such as Canva or Illustrator may not support all the required settings correctly. If you do not have access to Photoshop, we recommend reaching out to our partner MedsCoverEmporium on Etsy (https://www.etsy.com/uk/shop/MedsCoverEmporium) who can create a professionally prepared, print-ready file for you.
Ordering & Payment
How do I place an order?
Browse our full catalogue at www.inkycustoms.com/shop and use the search bar (top right of the page, next to the account and wishlist icons) to find specific titles. Add your chosen products to your cart and complete checkout. For Custom Printing Service orders, you will also need to paste a shareable Google Drive link to your PDF file in the ‘Design Files URL’ field at checkout. You will need to provide your delivery address, email address, and phone number — your email and phone are passed to the courier for dispatch notifications.
Do I need an account to order?
No — you can check out as a guest without creating an account. However, creating a free account at www.inkycustoms.com has several benefits: you can track your orders in real time from your dashboard, view your full order history, and check out faster in future. If you order as a guest and want to track your order, check your dispatch confirmation email for your tracking number.
What payment methods do you accept?
We accept PayPal, all major credit and debit cards via Stripe, and WooCommerce Payments. All transactions are processed securely through our checkout at www.inkycustoms.com. Full payment is required upfront at the time of ordering — we do not offer deposits, payment plans, or pay-on-completion. We do not accept payment outside of our official checkout (no bank transfers, PayPal Friends and Family, etc.).
Can I change or cancel my order after placing it?
Unfortunately we cannot make changes to orders once they have been placed, as production can begin quickly. If you need to cancel, please email support@inkycustoms.com as soon as possible with your order number. If production has not yet started we will do our best to accommodate the cancellation. Please note that Custom Printed products (printing service orders) cannot be cancelled, returned, or refunded once an order is placed — so please double-check your file and order details carefully before checking out.
Will I receive an order confirmation?
Yes — an order confirmation email is sent automatically when your order is placed. You will receive further email updates as your order progresses, including a dispatch notification when it is on its way. If you created an account, you can also log in at any time and check your order status under the ‘Orders’ section of your account dashboard at www.inkycustoms.com.
Production & Turnaround
How long does production take?
Orders are typically dispatched within 1–7 working days from the date of order. We run dedicated print sessions every Monday and Thursday, and sometimes Wednesday too, which is when your order will be produced. Once dispatched, UK delivery via Royal Mail 2nd Class typically takes a further 3–5 working days, though please allow up to 14 working days before contacting us as Royal Mail 2nd Class can occasionally run slower than expected. During busy periods such as Christmas (November through January), production times can extend to 14–21 working days. We do not offer express or rush production — all orders are worked through the queue in turn.
Why does it take so long to dispatch my order?
Great question and we appreciate you asking. Unlike mass-produced products, every slipcover and insert cover we make is handcrafted individually by our team — each one is printed, trimmed, and assembled by hand. This takes time, but it is exactly what allows us to maintain the retail-grade quality we are known for.
It is also worth knowing that InkyCustoms was created specifically to give individual collectors access to retail-quality covers without needing to place large bulk orders. Our main operation produces covers for larger commercial clients, which keeps our team busy every day. InkyCustoms is our way of opening that up to everyone — whether you need just one cover or ten — with no minimum order quantity whatsoever.
Because InkyCustoms runs alongside our main production, orders are scheduled into dedicated print sessions (Monday and Thursday) rather than produced instantly. We always work through the queue as quickly as possible and genuinely appreciate your patience. The quality you receive is the exact same standard we produce for our larger commercial clients, and we believe it is well worth the wait.
Do you offer express or rush orders?
No — we do not offer express or rush production at this time. All orders are processed through our standard print queue in order of when they were placed. There is no option to pay more to move your order up the queue. If you have a specific deadline, we recommend ordering well in advance, especially during busy periods such as Christmas (November–January). We will always dispatch your order as soon as it is ready and will notify you by email the moment it is on its way.
When does the turnaround time begin?
Turnaround time begins from the date your order is placed and payment is confirmed. For Custom Printing Service orders where a file review is required, please bear in mind that any time spent waiting for file corrections or resubmissions may add to the overall turnaround. To avoid delays, we strongly recommend purchasing our £1 Artwork Check service before placing your printing order.
Shipping & Delivery
How do you ship orders?
We use Royal Mail exclusively for all domestic and international shipments. The specific service used depends on your order size and destination:
— Standard UK orders (1–2 slipcovers / smaller orders): Royal Mail 2nd Class — Free
— Larger UK orders (3+ slipcovers): Royal Mail Tracked 48 — Free
— International orders: Royal Mail Tracked International — calculated at checkout
— Upgrade option (all orders): Royal Mail Tracked 24 — additional charge shown at checkout
Standard shipping is completely free on all orders with no minimum spend. If you would like a faster or tracked service, you can upgrade at checkout before confirming your order.
How long does delivery take after dispatch?
Delivery timeframes below apply after your order has been dispatched and are estimates only — they are not guaranteed.
UK Domestic:
— Royal Mail 2nd Class: typically 3–5 working days. Please allow up to 14 working days before contacting us, as 2nd Class can occasionally take longer.
— Royal Mail Tracked 48: typically 2–3 working days
— Royal Mail Tracked 24: next working day (estimate only)
International:
— Royal Mail Tracked International: typically 7–21 working days depending on destination. International delivery times may be affected by customs processing, which is outside our control.
Please remember that delivery time is separate from our production time. Your total waiting time from order to arrival will be production time plus delivery time.
Do you ship internationally?
Yes — we ship internationally to most countries including the EU, North America, Australia, and many more destinations worldwide, using Royal Mail Tracked International. Some countries may be unavailable depending on current Royal Mail carrier restrictions or international sanctions. We update our available shipping destinations regularly based on what is happening in the world. The easiest way to confirm your country is supported is to go through checkout and see if your country appears in the shipping options. If you have any questions about a specific destination, please email support@inkycustoms.com before placing your order.
Do you provide tracking?
Tracking is available for orders dispatched via Royal Mail Tracked 24, Tracked 48, and Tracked International. If your order includes tracking, your tracking number will be sent to you in your dispatch confirmation email. It is also available in your account dashboard under ‘Orders’ at www.inkycustoms.com, where there is a direct button linking to the Royal Mail tracking page. Please note that Royal Mail tracking can sometimes take a few hours to activate after dispatch, so if the number does not work immediately, please try again the following morning. Orders sent via standard Royal Mail 2nd Class are not tracked — upgrade at checkout if tracking is important to you.
How is my order packaged?
We take packaging seriously to ensure your order arrives in perfect condition.
Slipcovers are sent flat in rigid mailers. Orders of 3 or more slipcovers include a hard cardboard stiffener to add rigidity to the envelope and prevent bending. Slipcovers arrive fully assembled — to put yours on your case, simply unfold the two remaining corners to open it into its full sleeve shape, then slide it over your game or Blu-ray case. That is all there is to it.
Insert covers are always sent flat in rigid ‘Please Do Not Bend’ envelopes with cardboard backing to ensure they arrive in perfect condition.
Do I have to pay customs charges on international orders?
International orders may be subject to import duties, taxes, or customs fees charged by your country’s customs authority upon arrival. These charges are entirely outside our control and are the sole responsibility of the customer. We are required by law to accurately declare the contents and value of all shipments and will not falsely mark parcels as gifts or undervalue them. We recommend checking your country’s import rules before placing an international order. If your parcel is held in customs, the best course of action is to contact your local customs office directly to find out what is needed to release it.
Returns & Refunds
What is your return policy?
You may return standard catalogue products (slipcovers and insert covers from our catalogue) within 14 days of the date of delivery, provided the item is in its original, unopened, and resellable condition. Return shipping costs are the responsibility of the customer — we recommend using a tracked service. Once we receive and inspect the returned item, we will process your refund within 5–10 business days to the original payment method. To start a return, email support@inkycustoms.com with your order number and reason for return.
Please note: Custom printed products cannot be returned or refunded as they are made to order specifically for you. See our full Returns and Refund Policy for complete details at www.inkycustoms.com/return-policy.
My order arrived damaged — what do I do?
We are really sorry to hear that. Please do not discard the packaging. Here is exactly what to do:
1. Take clear photographs of the outer packaging showing the damage
2. Take clear photographs of the damaged item itself
3. Email support@inkycustoms.com within 3 days of delivery
4. Include your order number and attach your photographs
It is important to contact us within 3 days of delivery as this allows us to raise a claim with Royal Mail if needed. Once we have reviewed your photos, we will arrange a replacement or a refund depending on the extent of the damage and your preference. We will always do our best to make it right.
My order has not arrived — what should I do?
If your order has not arrived, the first thing to check is your order status in your account dashboard at www.inkycustoms.com under ‘Orders’. This will show whether your order has been dispatched and, if applicable, provide a tracking link.
If your order shows as dispatched but has not arrived, please allow the following timeframes from the dispatch date before contacting us:
— UK orders: 14 working days
— International orders: 28 working days
Royal Mail 2nd Class in particular can occasionally take longer than its standard estimate. If the timeframe above has passed and your order still has not arrived, please email support@inkycustoms.com with your order number and we will raise an investigation with Royal Mail on your behalf.
Can I return a custom printed product?
Unfortunately custom printed products are non-returnable and non-refundable. Because these items are produced specifically to your submitted design file, we are unable to resell them and therefore cannot accept returns. This applies to all Custom Slipcover Printing and Custom Insert Cover Printing orders. This is precisely why we offer the £1 Artwork Check service — to give you the opportunity to have your file reviewed and corrected before we print, reducing the risk of any issues with the finished product. Please double-check your file and all order details carefully before placing a custom printing order.
I received the wrong item — what do I do?
We sincerely apologise for that. Please email support@inkycustoms.com within 3 days of delivery with your order number and a photograph of the item you received. We will arrange for the correct item to be sent to you as quickly as possible and will cover the return postage for the incorrect item where applicable.
Contact & Support
What is the best way to contact you?
The two best ways to reach us are:
You can contact us here — We aim to respond to all emails within 1–2 business days, Monday to Friday. We do not respond on weekends or bank holidays. Please include your order number if your enquiry relates to an existing order, as this helps us find your details quickly.
Discord: https://discord.gg/5gNgf6Ju5N — Our Discord community is the fastest way to get a response from us. We are active on Discord daily and can often respond much more quickly there than via email. It is also a great place to see customer showcase photos and hear about new products and sales before anyone else.
We are an online-only business and do not have a phone number.
Do you respond on weekends?
We do not respond to emails on Saturdays or Sundays, and we are sometimes less active on Wednesdays. For the quickest response at any time, our Discord server (https://discord.gg/5gNgf6Ju5N) is your best option — while we cannot guarantee weekend responses there either, it is much more likely than email. We always catch up on all messages first thing on Monday.
I sent a message on live chat but did not get a reply — why?
We understand how frustrating that can be and we apologise. Our AI assistant (Inky) is available 24/7 to answer most common questions about our products, orders, and services. If Inky could not answer your question or you need to speak to a real person from our team, the best options are email (support@inkycustoms.com) or Discord (https://discord.gg/5gNgf6Ju5N). There is no live human chat available — but our Discord is the closest thing to it and we aim to respond there daily.
Where can I see examples of your work?
The best place to see real photos of our products is our Discord community showcase channel at https://discord.gg/5gNgf6Ju5N. Customers regularly post photos of their orders there — slipcovers, insert covers, full collection displays — and it gives a genuinely accurate impression of the quality you can expect. You can also find feedback and ratings on our eBay stores at https://www.ebay.co.uk/str/inkycustoms (slipcovers) and https://www.ebay.co.uk/str/inkycovers (insert covers). We let our work speak for itself.
Still Have Questions?
Our team is happy to help with any delivery questions. Get in touch via our contact page or join our Discord for a faster response.